TICKETS, ATTRACTIONS & ENTRY:

• As of 2020 onward, tickets must be purchased online prior to attending. You must pick your date and time slot. The only exception is a season pass. Please see our Refund & Return Policy, or our Cancellation Policy, if you cannot make it to our attraction on the evening of your purchase.

• The trails are designed to be frightening. Some material and scenes might not be appropriate for children under 12 years of age. 

• There are emergency exits if you get too scared and want to leave. You will not be refunded if you cannot finish a trail or feel the need to exit the attraction early due to intensity. 

• We pulse all of our trails and send groups of 6 people or less through at a time to avoid “conga lines.” 

• It is recommended you purchase an early in the evening ticket to be able to get the best experience and see all that we have to offer at the general admission price. We also recommend our front of the line pass, our season passes, or coming multiple nights in order to see all that we have to offer. We do not offer refunds or return tickets, should you not be able to complete all three trails and our common area offerings in the span of one evening.

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SAFETY, ACCESSIBILITY, SECURITY, & HEALTH: 

• Sir Henry's has a duty of care to their customers. By reading this warning, you understand that such risks are to be expected when entering any haunted attraction, including Sir Henry's Haunted Trail. These risks cannot be eliminated without jeopardizing the essential qualities of this activity. 

• By purchasing a ticket to Sir Henry's Haunted Trail it is expressly understood that you have been made aware of these risks and you agree to assume all the risks existing in this activity. Your participation is purely voluntary and you elect to participate in spite of the risks. 

• Sir Henry's is an intense, scary, interactive event that takes place in thick woods with high impact scares, in dark conditions with artificial lighting, on uneven ground, on varying depths of dirt, with artificial scents/fog used. 

• Sir Henry's is not responsible for any injuries that may occur due to tripping, falling, running into a wall in the darkness, respiratory/allergy issues due to artificial scents/fog, or guests running into objects/other guests/falling when scared by our actors.

•  It is recommended that those with heart conditions, epilepsy, claustrophobia, PTSD, pregnancy, and other conditions that are aggravated by stressful situations do not attend the event. 

• Unanticipated risks of entering Sir Henry’s property include but are not limited to: collision with fixed objects or other participants, bruises, twists, sprains, breaks, seizures, and possibly death. 

• Closed toe shoes and bug spray are highly recommended when visiting our attraction

• For walking the trails, the ground is very uneven, so please use caution, IE, no running or horseplay.

• Strobe lights and flashing lights are commonly in use. 

• We will allow more time for “pulsing” for accessibility groups - please do not hesitate to ask our staff about accommodations for guests with accessibility concerns.

• The trails are wide enough to accommodate a wheelchair, however please be advised that because we are outdoors, the terrain is very rough to push a wheelchair through, as well as other mobility devices such as electric scooters, walkers, canes, and more. We do offer accessibility discounts, so please contact us to qualify for one! 

• There is always a police presence at Sir Henry’s to guarantee safety for all. Please let our local law enforcement enjoy a calm evening - enjoy, and be kind to one another! 

• Those caught cutting the line or any other unwelcome behavior such as harassing scare actors, harassing other guests, harassing our vendors, being violent, theft from our onsite stores, smoking inside of our property, rowdy unattended minors, or vandalizing our sets, will be ejected from the property. 

• Minors must be chaperoned by a guardian at all times - parents/chaperones will be found liable if their children are found to be destroying our sets or causing unsafe conditions for our actors or other guests. 

• All measures to keep customers safe are in place, such as first aid kits, on site security, and city police at the event each night. Please report any injuries sustained at the event to staff before leaving our property. 

• If you are sick with any illness that can be spread to others (COVID, the flu, etc), please do not come to Sir Henry’s Haunted Trail. Please contact our staff and we will be more than happy to accommodate your ticket for another date! Please see our refund and returns policy for more info. 

• No smoking or alcohol drinking is permitted on property, including vaping, cigarettes, and smoking/ingesting any mind altering substances. 

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FILMING & PHOTOGRAPHY:

• Only media night guests are permitted to film on our trails. Cell phone use, cell phone flashlights, camera use, and video recording is NOT permitted on the trails. Guests will be removed from trails if caught performing these actions. 

• All guests are welcome to photograph and video the common areas during their stay.

• Backstage areas are never allowed to be photographed or videotaped. Guests will be ejected if caught breaking this rule. 

• Any guest who is posting photos and videos on our property are not representatives of Sir Henry’s Haunted Trail. Accordingly, any thoughts, opinions and beliefs of those videotaping and photographing on our property are solely their own. 

 

CANCELLATION POLICY:

 

• If the night of your Sir Henry's event is canceled, you will be permitted to utilize your equal value tickets on any other night for any season of the event (AKA: rain check). 

• Sir Henry's will inform customers that the event is canceled a minimum of 2 hours before the listed opening hour of the evening via social media channels and an email blast to those subscribed to the newsletter. 

• Sir Henry's cannot reach out individually to each customer to inform them of a cancellation, but they will make every reasonable effort to do so. 

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REFUND & RETURN POLICY:

• Tickets may not be refunded, returned or sold to another customer. 

• If you cannot come to due an emergency, please reach out to Sir Henry's within 24 hours of your ticket date via an email contact form on their official website, so there is a record of your inquiry. 

• The business may be able to honor your tickets on a separate date. 

• DMs, unanswered phone calls, or social media comments are not valid contact inquiries for this scenario. 

• Guests will not be refunded if they cannot complete a trail or stay on property due to scare intensity levels - please read our liability waiver for more on attraction conditions.

• Guests who cannot attend on the night of their date/time slot they purchased who wish to gift their tickets for free to a friend or family member, who can attend in their place, are encouraged to do so.